ORDER GUIDE

Order Guide

To browse the products in our Online Store, a navigation menu by category is available on the left side of page. Click on your preference to start with. Should any product interest you, just click on its image to view the detailed information.

If you like an item and decide to make a purchase, Click on 'Add to Cart' to add the item to your shopping cart. You may always return to view more products by clicking 'Back to Store'.

You may edit the quantity of each item in your shopping cart, or remove the item from the cart by clicking on the ‘X’.

If you would like to make changes to the items in your shopping cart, then click ‘My cart'.

After you confirmed that all items you want are in the shopping cart, you may click 'Proceed to Checkout'.

Fill in the required information and delivery details in the respective fields. Once an order enters our system, it will not be possible to make any changes to your order. This includes not being able to change the delivery address. Therefore, before you process your payment, kindly check all details are correct. We reserve our right to decline any orders made which does not pass our Address Verification check. You may be asked to submit a recent bank statement or personal utility bill for the purpose of verifying your name, address and postcode, if any, which will be used as your invoice details.

Choose the payment method you prefer from the left side (Bank deposit or Paypal, Credit / Debit Card) and click 'Proceed to Payment (or Continue)' button at the bottom.

Once an order is placed on the online order system, a confirmation email will be sent to acknowledge your order.

Determine your ring size

ring size Heart to heart

Price & Payment

Where applicable, prices are inclusive of GST and are in Singapore Dollars. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.

We are under no obligation to fulfil your Order if the price listed on the website is incorrect (even after your Order has been acknowledged by us).

You can use any of the cards listed below to pay for your order via PayPal. Your details are safe with us as we take security very seriously indeed. When you are redirected to the PayPal payment page, you will be presented with two options:

Pay using credit cards (without having to login into a PayPal account)

Login to your PayPal account and pay using your PayPal account balances

If your payment has been declined, then you will need to place your order again. We are not able to reinstate an order once the payment has been declined. To ensure your order is accepted when placing a new order, we suggest the following:

Check the card details on your account to make sure the information is correct; e.g. the card number, expiry date or the billing address.

Make sure you have entered the security code correctly; i.e. the 3-digit number on the back of your card.

Your card issuer may have declined your payment for reasons unknown to us, therefore, please check with them directly.

If you have checked all of the above and still fail to process payment, then try paying with another credit card.

Shipping & Delivery

Singapore

China

Malaysia

Hong Kong

Japan

South Korea

Indonesia

Philippines

India

Macau

Taiwan

United States

United Kingdom

Australia

Germany

France

Switzerland

Spain

Canada

Ireland

New Zealand

Shipping Fees

FREE SHIPPING is provided for delivery within Singapore. You may choose to self-collect at any of our retail stores as well.

FREE SHIPPING is provided for delivery to all other countries above via Standard Registered Air Mail with nett purchase of SGD 300 and above.

For purchases below SGD 300,

A flat rate of SGD 30 is applicable for delivery to Asia countries mentioned above.

A flat rate of SGD 50 is applicable for delivery to other countries mentioned above.

Orders will usually be processed and dispatched within 14 days from the date of confirmation.While we make every attempts to fill all orders placed, some Products may be delayed because of shipment arrangement or backordered. If this is the case, you will receive notification via e-mail.

All standard shipping are dispatched / mailed out via local post office (SingPost); under standard registered mail. Once the orders have been handed over to SingPost, we have no control over the delivery and hence, we are unable to accept requests for preferred delivery date and time.

Deliveries to overseas destination (outside Singapore) may be subjected to import duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. For more information regarding your country's customs policy, please contact your local customs office.

There may be a slight delay during peak festive seasons and special occasions. Customers are advised to place orders early to avoid any delays.

Term of Sales

All products in this site are not 925 Silver. They are made with alloy composition of precious metal and pure Silver, layered with an anti-tarnish coating of precious metal; set with fine cut Cubic Zirconia. By placing an order:

It shall constitute your understanding and acceptance on the material used in the product;

You are offering to purchase subject to our merchandise, subject to the following terms and conditions:

All orders are subject to acceptance, availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made to delivery times may be subject to delays resulting from postal delays or unforeseen circumstances for which Heart To Heart Jewellery cannot be responsible.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be confirmed until your payment has been approved and we have debited your credit card or debit card.

We have made every effort to ensure all details, descriptions and prices which appear on this site are accurate. Should we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct pricing or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, we will provide a full refund.

This service may contain typographical errors or other errors or inaccuracies or may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Return & Exchange

We will attempt to accommodate order changes prior to shipping confirmation however we will not be able to cancel an order once payment is confirmed.

Some changes may result in shipping delays. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already been shipped.

To be eligible for exchange, items must be in their original purchase condition and include all product documentation. To exchange to another product, the price must be of the same or higher.

Shipping costs for all return and/or exchange will be borne by the customer. Please send your package via a prepaid, insured, traceable method.

Items must be returned unused and in their original packaging to ensure they are adequately protected during transit. Returned goods are your responsibility until they reach our warehouse.

Special orders and engraved jewelry are final sale and are not eligible for return and exchange.

If you would like to change an order or do an exchange, please notify us by email at enquiry@hearttoheart.com.sg of your intention within 7 days of receiving your order, providing the necessary information (your order number, name, address, contacts and details of the product.)

Defects & Claims

All products are checked to ensure its good condition before they are dispatched to customers. Should you receive a product that is not in perfect condition, please email us photographs of the product defect, together with the necessary information (your order number, name, address, contacts, details of the Product and the reason for return), within 7 days of receiving your order to enquiry@hearttoheart.com.sg. We reserve our right to decide the validity of your claims as well as the mode of compensation, if any.

Upon receipt of the Products, we will examine it and we will advise you on your right to a replacement or refund (if any) via email as soon as practicable.

Products are classified as having defects if they are received damaged, or where a manufacturing fault occurs. Products that are damaged as a result of wear and tear are not considered to be faulty.

Items must be returned unused and in their original packaging to ensure they are adequately protected during transit. Returned goods are your responsibility until they reach our warehouse or other specified receiving location.

Our return policy does not apply if the products have been worn, soiled or damaged. Heart To Heart Jewellery reserves the right to refuse a return on any product which is not in its original new condition except for products that have been received damaged.

Product image as seen on the Site may slightly differ from the actual Product that you receive. We have made every effort to display as accurately as possible the colors of our products that appear on the online store. However, please note that we are unable to guarantee that your monitor's display of any color will be completely the same due to the variations of monitor screens.

All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Disclaimer of Liability

The content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, Heart To Heart Jewellery and its, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

You agree to indemnify, defend, hold harmless Heart To Heart Jewellery, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

We do not represent or warrant that:

access to our Website, or any part of it will be uninterrupted, reliable or fault free.

our site or any of its Contents will be accurate, complete or reliable.

any services (whether or not provided by us) will be provided with due care and skill; or

any Products (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us) , or will be of non-infringement

the unavailability of our Website (or any part of it), Product or services;

non-infringement of any third party intellectual property right;

our Website being free of computer viruses or other harmful elements.

Without limiting any exclusion specifically provided for in this Terms of Use, we shall in no event be liable for any costs, damages or liability for :

the failure or alleged failure of any Product;

the breach or alleged breach of any warranty, express or implied, relating to any Product;

any loss or damage to any such Product;

any act or failure to act of any shipper or other carrier or any employees or agents thereof of the Product;

any unauthorized use of our Website or breach of security relating to our Website.

Our maximum liability to you in respect of your use of our Website or any Products we provide to you through our Website will be the amount of price paid by you (if any) in respect of that particular online transaction. You agree that we shall have no liability for indirect or consequential losses, loss of data, income or profits or damages for loss of or damage to property.

Links to Other Websites

Certain links, including hypertext links, in our Website will take you outside our Website. Linked Sites are provided for your convenience and inclusion of any Linked Site shall not imply endorsement or approval by us of such linked Site, its operator or its content.

We shall not be responsible or liable for the Linked Site or any content, advertising, products, or other materials on or available from such Linked Site or any links contained in the Linked Site or any changes or updates of such Linked Site or links.

Access to any Linked Site is at your own risk and we shall have no liability arising out of or related to such Linked Site and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Linked Site. Any concern regarding the Linked Site shall be directed to its responsible site administrator or webmaster.

No Commercial Use

You agree that you will use our Website only for your personal use as a consumer only and that you shall not exploit our Website or any of its Contents for any commercial purpose.

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Site are trademarks of Heart To Heart Jewellery in Singapore and other countries. Heart To Heart Jewellery trademarks may not be used in connection with any product or service that is not provided by Heart To Heart Jewellery, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Heart To Heart Jewellery.

The Use of Your Information

You agree that we may collect, store, and use your Personal Data in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

Privacy Policy

Heart To Heart Jewellery respects your legal rights of privacy when collecting, storing, using and transmitting your Personal Data. We are committed to ensuring that your privacy is protected. This Privacy Policy explains our privacy policies and practices and how you can instruct us if you prefer to limit the use of that Personal Data and procedures that we have use our best endeavours to put in place to safeguard your privacy.

General

Please read this Privacy Policy carefully to understand our policies and practices regarding how your Personal Data will be treated. This Privacy Policy applies to all User of our Website and may from time to time be updated, revised and changed where we deem necessary.

This Privacy Policy applies only to the Personal Data collected online at www.hearttoheart.com.sg.

By using our Website, you consent to our collection and use of your Personal Data as described in this Privacy Policy.

The following words and expression shall have the following meaning: “Personal Data” means any identifying information or sensitive data (including but not limited to name, identity card number, gender, date of birth, contact details, occupation, telephone number, postal address, e-mail address and credit card Personal Data(number and expiry date) etc) of a person; and “Privacy Policy” means this Privacy Policy as amended from time to time and posted on our Website.

The Personal Data We Collect and How We Use It

When you register with us or make a purchase through our Website (or as required) we need to know your Personal Data. Except your credit card numbers, the Personal Data you supply to us will be added to our database.

The purposes for which we may use your Personal Data include but are not limited to :

to process your registration;

to process your orders, send billing to and receive payment from you;

to schedule deliveries of Product that you have ordered;

to confirm and track the status of your orders;

to contact you or the recipient(s) in the event of order or delivery difficulties;

to handle and follow up your service calls, enquiries and complaints;

to fulfill request you have made;

to verify your identity;

to better understand the demographics of our User to enable us to provide better services tailored to your needs;

to market our Product;

to send you e-mail updates about our Product, promotions and events;

for our future marketing purposes and that of third parties; and

for such purposes as would enable us to provide websites or other electronic services verification of your identity.

In addition to the above, we gather navigational information about where User goes on our Website and information about the technical efficiencies of our Website and services (i.e. time to connect to our Website, time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand our User’s experience at our Website. This helps us improve the quality of User online shopping experiences by recognizing and delivering more of the Product, services and features our User prefers. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding a User's use of our Website (such as the time of a User's last visit to a page on our Website).

We use third parties to help us providing services to you including such things as fulfilling orders, processing payments, monitoring site activities, conducting surveys, maintaining our database, administering e-mails, and administering drawings or contests, and to provide aggregate, comparative information on the performance of our site to us and a selected group. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your Account (or as required) and to communicate with you on any matter relating to the conduct of your Account and in general.

We may also use aggregate information and statistics for the purposes of monitoring our Website usage in order to help us develop our Website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

Except as expressly mentioned in this Privacy Policy, we will not disclose your Personal Data unless we are required to do so by law or we reasonably believe that such action is necessary to protect and defend our rights and property; protect against misuses or unauthorized use of our Website; or protect the personal safety or property of our User or the public.

How We Protect Your Personal Data

The Internet is not a secure medium. However, we have used our reasonable endeavours to put in place various security procedures as set out in this Privacy Policy.

Once we have collected your Personal Data, they will be maintained securely in our system. We also keep your Personal Data confidential. The internal procedures of Heart To Heart Jewellery cover the storage, access and disclosure of your information. Employees designated to handle Personal Data will be instructed to do so only in accordance with this Privacy Policy. We shall make our best endeavours to ensure that your Personal Data is properly protected. However, given the nature of the Internet, we cannot guarantee that there is "perfect security". We accept no responsibility for any unauthorised access.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order shall be prosecuted.

We DO NOT e-mail you to verify your credit card numbers. You should only submit credit card information when completing an order at our check-out page via Paypal.

If you receive an e-mail that appears to come from us that asks you to provide your credit card information or your password to your Account, it would NOT be from us. You SHOULD NOT provide your credit card or password.

If you receive an email that requests credit card or other personal information in exchange for our gift card, it is NOT from us.

Variation

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.